#52 - The Missing Ingredient: How Storytelling Makes User Research More Impactful with Harrison Wheeler of LinkedIn

People are 22% more likely to remember something when it’s presented as a story, rather than a cut and dry fact. So if you’re struggling to get stakeholders to care ab...

#51 - Uncharted Territory: AI & User Research with Hana Nagel

AI is becoming a part of everything we do. With voice-activated smart homes, ad targeting algorithms, and increasingly smart cars, AI is more and more a part of the fa...

#50 - To Manage or Not to Manage? UX Research Careers with Amber Davis, UXR Director at Audible

It's time to take the next step in your research career, but is management right for you? Erin & JH chatted with Amber Davis, UXR Director at Audible, about her journe...

#49 - The Magic of Diary Studies with Tony Turner

Looking to add a new research method to your stack? Diary studies are a great way to get to know what your users are thinking in context, plus they can be run remotely...

#48 - Rising to the Moment: UXR, Diversity, & Inclusion with Randy Duke

This week on the podcast, Erin and JH chatted with Randy Duke, Senior Research & Design Strategist at Cantina. They covered a topic that's on many people's minds right...

#47 - Up and to the Right: How Research Improves Conversion Rates with Jon MacDonald of The Good 📈

We've been more and more curious about how user research can be used by more than just researchers. This week, Erin and JH chatted with Jon MacDonald, founder of The G...

#46 - Creating Better Help Content with Andrew Sandler, Director of Innovation at Adobe

When Andrew joined Adobe back in November, he faced an interesting design challenge. How do you manage a vast library of help content, spanning tons of different produ...

#45 - How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

Jonathon Hensley spends a lot of time creating strategies for businesses. So Erin and JH chatted with him about what's changed since COVID-19 and why alignment matters...

#44 - Being Data-Driven vs. Data-Informed with Hannah Shamji, Consumer Psychologist

There's a lot of data out there. Keeping track of Google Analytics, NPS scores, site metrics, usability test results, industry data, and everything else can be downrig...

#43 - UX Benchmarking: Demonstrate Design ROI with Kate Moran of NN/g

UX benchmarking may seem like a lot of work, but Kate Moran is here to show you how to do it effectively. She's VP of Research & Content at Neilsen Norman Group and le...

#42 - 2 for 1: Combining Customer Research & Sales Demos with Jane Portman of UI Breakfast

Sales demos are a great opportunity to get to know your customers. The person on the other end is interested in your product, looking for a solution to a problem, and ...

#41 - 10x: User Research for Growth with Aazar Shad of Userpilot

We’ve heard from a lot of designers and user researchers on the show, but we’re always looking for fresh perspectives on how research can help your business. So this w...

#40 - Dream Stack: ROI-Driving Research Toolsets with Daniel Loewus-Deitch and Leo Smith

With so many research tools on the market, it can be hard to nail down exactly which ones are right for your team. This week on the pod, Erin and JH chatted with Danie...

#39 - Interviewing Users Every Day for A Year with Jonathan Anderson of Candu

After three failed MVPs, Jonathan Anderson and the team at Candu realized they needed a better strategy for understanding how users interact with their product. So the...

#38 - Accessibility, User Research, and Inclusive Design with Cat Noone, CEO of Stark

This week on the pod, Erin and JH talk to Cat Noone, CEO of Stark, a suite of tools designed to help teams ship accessible work. They chatted about how accessibility i...

#37 - Using Research to Write Next Level Copy with Joel Klettke of Case Study Buddy

This week on Awkward Silences, Erin and JH chatted with Joel Klettke, who has 6+ years of experience writing killer conversion copy for clients like Hubspot, Scott's C...

#36 - User Research as a Growth Engine at Early Stage Startups with Loic Alix-Brown

One of the key tenets of the Lean Startup approach is ensuring you have product-market fit. To find it, you'll need to talk to potential users, and get them to confirm...

#35 - Democratizing Research in Large Enterprise Companies with Luke Fraser of Stepwise Innovation

This week on the pod, Erin and JH chatted with Luke Fraser, Founder & CEO of Stepwise Innovation (formerly Paper Ventures). They work with insurance innovation and pro...

#34 - Self Care As A UX Researcher with Vivianne Castillo

Vivianne Castillo’s career has always been human-centered. She started off as a counselor, helping people navigate through complex issues, but eventually found her way...

#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz

This week on the pod, we chatted with Elyse Bogacz, who has worked on product on Drift, Runkeeper, and now NDVR. She walked us through how she uses session replay tool...