Bio

Hana (she/her) is a systems-centered designer and researcher specializing in agile enterprise, usability testing methodologies and digital strategy, particularly for enterprise and government services. ‍ She is passionate about helping teams reduce complexity, and has been at the forefront of Research Ops since 2018. Hana is Manager of Service Design at Deloitte, where she advocates for evidence-based design and is helping to transform the user experience through research, testing, and prototyping.