Guest

Laura Klein

Bio

Laura Klein is the Principal at Users Know and the author of UX for Lean Startups and Build Better Products. She hosted her own popular UX podcast with Kate Rutter, What is Wrong with UX?, which goes best with cocktails.

Appears in 2 Episodes

February 17, 2026 48:09 E197

#183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g

Erin and Ben chat with Laura Klein, Principal Experience Specialist at Nielsen Norman Group, about the practical realities of AI in user research. Laura teaches a clas...

January 30, 2019 41:31 E6

#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein

Algorithms don’t always handle “edge cases” well, and the people who design them can have too broad a definition of edge case—stillbirths, miscarriages, and other life...