Vivianne Castillo’s career has always been human-centered. She started off as a counselor, helping people navigate through complex issues, but eventually found her way to UX research, helping companies better understand their users. 

Though she loves user research, she’s found it frustrating that it doesn’t adopt the same standards of care for its practitioners that counseling and other human service work does. Since researchers deal with the messy task of human emotion, all those sessions can take a toll on them. Things like compassion fatigue and vicarious trauma occur often, but without a name for what they’re feeling or the tools to do something about it, researchers are left feeling burned out and unsuccessful. Erin and JH chatted with Vivianne about how researchers can take better care of themselves and how they can empower their teams support each other psychologically.


Resources

Vivianne Castillo (she/her) is the Founder and CEO of HmntyCntrd, an award-winning professional growth community supporting UX and Tech professionals in transforming the status quo of what it means to be human-centered in their professional and personal lives through courses, community, and consulting.