#156 - Change Management with Graham Gardner of U.S. Bank

Change is an important and inevitable part of developing as a user experience professional. But what does change look like when it happens at the organizational level?...

#155 - Exploratory Design Research with Will Notini of IDEO

The consulting firm IDEO helped pioneer "design thinking" as a way to create products that better solve customer wants and needs, creating fans. Over 30 years later, t...

#154 - Building the UX Team of Tomorrow with Brad Orego of Webflow

The craft of UX research is at an all-time high. How research leaders structure, staff, and scale their teams is more important than ever. Erin and Carol are joined by...

#153 - Security-Minded UX with Caroline Morchio of Dashlane

In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX researc...

#152 - The Future of Research in Three Trends with Jo Widawski of Maze

Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three tre...

#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB

Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budge...

#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner

It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, D...

#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar

In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without ...

#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI

In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of ...

#147 - UX Research in Healthcare with Nadyne Richmond

Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcar...

#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180

Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher...

#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder

In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource librar...

#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP

In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folk...

#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView

Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language...

#142 - Quantifying Research Impact with Ruby Pryor of Rex

In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of ...

#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay

In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known...

#140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch

The decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe...

#139 - Content Design and the Power of Simple Language with Erica Jorgensen

How often do you think about content design? The answer, most likely, is: “not enough”.The work of a Content Designer involves fitting the right words in the right pla...

#138 - Designers as Change Agents with Maria Giudice

“I realized that design is about helping people make sense of the world. And I looked at the world differently then… treating everything like a design problem that's s...

#137 - Practical Strategies to Foster Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin

What company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. A...

#136 - Designing Generative AI at Notion with Linus Lee

AI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier.Linus Lee, a Research Engine...

#135 - How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP

“I think people really connect when you are just genuine and not transactional. I think it's much more easy to get to those kind of opportunities because they just fee...

#134 - The End of an Era: A Fond Farewell to JH

134 episodes. That’s how long Awkward Silences has been going with Erin and JH as hosts.But now it’s time for something new.JH says goodbye to Awkward Silences as he k...

#133 - Driving Actionable Decisions from Insights with Pejman Mirza-Babaei, UX Research Consultant

As a researcher, you know the value of using research to drive business decisions—but other stakeholders might not. In order to drive action from research, you need to...

#132 - Unveiling UX Insights with Competitive Research with Rachel Miles, Research Lead at IBM

Competition can be scary. But in UX, competitive research is insightful.You don’t want to chase your competitors, but you need to know what they are doing to know how ...

#131 - Designing Beyond the Product: Systems Thinking with Sheryl Cababa, Chief Strategy Officer at Substantial

In design and UX research, context is king. Your work doesn’t exist in a vacuum; it’s a part of a wider ecosystem of stakeholders, beneficiaries, and more.Sheryl Cabab...

#130 - The Art of Great Facilitation for Better Collaboration with Marsha Acker, Founder and CEO of TeamCatapult

There are 6 key qualities for great facilitation:Starting with your core beliefsMaintaining neutralityStanding in the stormHonoring the wisdom of the groupUpholding th...

#129 - How to Upskill Product Teams in UX Research with Helen Devine, UX Research Manager at The Economist

How can UX researchers enable other teams to do research? Show, don’t tell.According to Helen Devine, UX Research Manager at The Economist, upskilling product people t...

#128 - The Value of “Scrappy” Research with Varun Murugesan, Co-Founder of Apple and Banana

What does good “scrappy” user research look like?According to Varun Murugesan, Co-founder of Apple and Banana,“You could throw anything at Jason Bourne and he would so...

#127 - The Power of Failure with Kevin Kelly, Publisher and Founding Editor of Wired

“There’s a certain amount of forgetting that we need to do in order to learn something new.”– Kevin Kelly, Founding Editor of Wired magazineWhether you are designing a...