#114 - What Does a UX Research Chief of Staff Do?
The rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leadership skills are critical for companies working at scale.
In this episode, A'verria Martin, Director, Chief of Staff, Head of Research Operations and Strategy at ServiceNow, provides a high-level overview of the UX Research Chief of Staff role and explains why this position is in high demand. As A'verria shares her journey, she defines the role of UX Research Chief of Staff and outlines her core responsibilities.
Creators and Guests
Guest
A'verria Martin
A’verria is a daring, results-driven leader with nearly 20 years of research and operations experience in both academic and industry settings. Currently, she is the Director of Research Operations at ServiceNow in San Diego, California. In her early career, she spent 15 years in academics with a vast set of roles including study coordination, postdoctoral fellow, and ultimately Director of Geriatric Psychiatry.