#18 - Juggling Hardware and Software (and Service Design) Research with Susan Rice of Toast

At the end of the day, we’re really just lucky to be in this field. You get to learn all the time every day. And you can’t ever assume you know all the things because ...

#17 - Is It Ok To Recline Your Seat On An Airplane? with Bob Saris of User Interviews

This week, we’re doing something a little bit different. We’re talking to the CTO of User Interviews, Bob Saris, and a bunch of random strangers about one of the bigge...

#16 - How to Facilitate User Research in Any Team with Nicola Rushton

This week on Awkward Silences, we talked to pro UX designer and researcher Nicola Rushton. She's worked with teams large and small to facilitate fantastic research. Sh...

#15 - Starting a ResearchOps Practice with Kate Towsey

This week on Awkward Silences, we talked to Kate Towsey, a ResearchOps thought leader and advisor and founder of the Cha Cha Club—a members' club for ResearchOps profe...

#14 - How to Make a Potentially Awkward User Interview Less Awkward with Adam Sigel of Hometap

65% of homeowners have experienced anxiety related to their home. Adam Sigel wants to figure out how to get that number down. As the VP of Product at Hometap, a home e...

#13 - Make Qualitative Research Your Competitive Marketing Advantage with Katelyn Bourgoin

Talking to customers is pretty powerful stuff. This week Erin & JH talked to Katelyn Bourgoin, 3x startup founder and growth geek, about how qualitative research can b...

#12 - Essential Times for Qualitative Research With Shipra Kayan

This week on the podcast, Erin and JH talk to Shipra Kayan. After 10 years of working in UX design and research at Upwork, she's launched her own consultancy. On the p...

#11 - Integrating Research Faster with John Cutler

John Cutler is a man of many talents. He’s a product development champion, team whisperer, and now, podcast guest on Awkward Silences! Erin and JH talked to John about...

#10 - Give Us Your Feedback and Reviews (Retro #1) - with Erin & JH

In this special edition episode, we're talking about what we think about the podcast so far and where we hope to go. We want your feedback to help us decide what to do...

#9 - Running Amazing Remote UX Research Sessions with Sonya Badigian

Erin and JH talk to Sonya Badigian. As a researcher at a fully-remote company, Sonya is a big fan of remote research. She walks us through how remote research can be a...

#8 - Continuously Delivering and Discovering with James Aylward of Pluralsight

Pluralsight is built on continuous discovery and continuous delivery, which means they are constantly building and shipping code, while constantly digging in to how cu...

#7 - Making User Testing Fast, Fun, and Accessible with Laura Powell

Try to think of each user as a new friend, and you want to learn about them. Don’t get nervous — relax! It’s just nice to create the sense that you’re having a convers...

#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein

Algorithms don’t always handle “edge cases” well, and the people who design them can have too broad a definition of edge case—stillbirths, miscarriages, and other life...

#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly

If there’s anyone who can link stakeholders to the awesome power of user research, it’s Holly Hester-Reilly. Holly is a champion of research that is connected to every...

#4 - Conversational Research with Maggie Crowley of Drift

This week on the pod, Erin and JH talk to Maggie Crowley, Director of Product Management at Drift, about research as a product manager at a rapidly growing startup. Th...

#3 - Quant and Qual Flow with Cat Anderson

Some people think you have to choose between qual and quant research when you start your study. Not Cat Anderson. At AP Intego, she works with a fairly small and scrap...

#2 - When Research Doesn't Go As Planned with Jaclyn Perrone

What do you do when your user research session doesn’t go according to plan? It happens all the time, in a lot of ways, for a lot of reasons. Fortunately we have Jacly...

#1 - Why are we here? with your co-hosts, JH and Erin

Listen as JH and Erin wrestle with the biggest question there is: why are we here anyway? We'll dive into what we think the podcast should (and should not) be and pave...

#0 - Trailer

What's this Awkward Silences podcast all about anyway? As a place to start, it's about embracing the awkward beauty of talking to people to learn and build better stuf...