#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz

This week on the pod, we chatted with Elyse Bogacz, who has worked on product on Drift, Runkeeper, and now NDVR. She walked us through how she uses session replay tool...

#32 - 7 Reasons Not To Do User Research with Michele Ronsen

Erin and JH chat with Michele Ronsen, founder of Curiosity Tank and General Assembly instructor. Michele talks to a lot of different people about user research, and sh...

#31 - Why No One Listens to Your Research Reports with Caitria O’Neill of Google

If you’ve ever presented research to a crowd of glazed over eyes, or sent around a detailed report only to hear back crickets, this episode is for you. After reading C...

#30 - How 3 Mailchimp Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Nicole Sebree, and Christianne Elliott

There are many ways to become a UX Researcher. To learn more about the winding career paths many researchers take, Erin and JH talked to Jud Vaughan, Khalida Nicole Se...

#29 - Researching Your Own Users with Chad Aldous of Rentable

Researching with your own users means you have to make some special considerations. When was the last time they used your product? Where are they in the funnel? When w...

# 28 - The Three Tiers of Culturalization with Chui Chui Tan of Beyō Global

This is the third episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Chui Chui Tan, author of International User Resea...

# 27 - International Markets and Anthropology with Leia Atkinson of Shopify

This is the second episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Leia Atkinson, Staff Researcher at Shopify. Leia...

# 26 - Cross Cultural Research in Action with Elsa Ho

This is the first episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Elsa Ho, a Senior UX Researcher at Uber who works...

# 25 - Why Participants Participate in User Research with Brittany Rutherford of User Interviews

We’ve talked a lot about how researchers do research, now it’s time to hear from the participants. We invited our Participant Marketing Lead, Brittany Rutherford, and ...

#24 - What's in a Name? Building Custom Research Programs that Stick with Vicki Tollemache

How do you get everyone on board with research? Vicki Tollemache has found that building a branded research practice that's fun, engaging, and impactful is pretty effe...

#23 - How to Interview Customers Continuously with Teresa Torres of Product Talk

Teresa Torres is a master of continuous interviewing. As a product discovery coach and founder of Product Talk, she works with teams of all shapes and sizes to help th...

#22 - Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

Personas are polarizing, some love them, but many love to hate them. This week, Erin and JH talk to Andy Budd, co-founder of Clearleft about why the social mediaverse ...

#21 - Why Surveys [Almost Always] Suck with Erika Hall of Mule Design

Surveys are everywhere. They bombard us at every turn, and most of them aren't even helping teams learn what they need to know. We chatted with Erika Hall, co-founder ...

#20 - Why Being Wrong is Right with Alec Levin of Learners

This week on the pod, we talked to Alec Levin, founder of the The UXR Collective and Learners. He chatted with us about something he thinks UX research needs more of—f...

#19 - What UX Researchers Can Learn From Children with Noam Segal of Wealthfront

This week on the podcast, Erin and JH talk to Noam Segal who recently gave a talk at the UXR Strive conference in Toronto, and after hearing all the buzz we had to cha...

#18 - Juggling Hardware and Software (and Service Design) Research with Susan Rice of Toast

At the end of the day, we’re really just lucky to be in this field. You get to learn all the time every day. And you can’t ever assume you know all the things because ...

#17 - Is It Ok To Recline Your Seat On An Airplane? with Bob Saris of User Interviews

This week, we’re doing something a little bit different. We’re talking to the CTO of User Interviews, Bob Saris, and a bunch of random strangers about one of the bigge...

#16 - How to Facilitate User Research in Any Team with Nicola Rushton

This week on Awkward Silences, we talked to pro UX designer and researcher Nicola Rushton. She's worked with teams large and small to facilitate fantastic research. Sh...

#15 - Starting a ResearchOps Practice with Kate Towsey

This week on Awkward Silences, we talked to Kate Towsey, a ResearchOps thought leader and advisor and founder of the Cha Cha Club—a members' club for ResearchOps profe...

#14 - How to Make a Potentially Awkward User Interview Less Awkward with Adam Sigel of Hometap

65% of homeowners have experienced anxiety related to their home. Adam Sigel wants to figure out how to get that number down. As the VP of Product at Hometap, a home e...

#13 - Make Qualitative Research Your Competitive Marketing Advantage with Katelyn Bourgoin

Talking to customers is pretty powerful stuff. This week Erin & JH talked to Katelyn Bourgoin, 3x startup founder and growth geek, about how qualitative research can b...

#12 - Essential Times for Qualitative Research With Shipra Kayan

This week on the podcast, Erin and JH talk to Shipra Kayan. After 10 years of working in UX design and research at Upwork, she's launched her own consultancy. On the p...

#11 - Integrating Research Faster with John Cutler

John Cutler is a man of many talents. He’s a product development champion, team whisperer, and now, podcast guest on Awkward Silences! Erin and JH talked to John about...

#10 - Give Us Your Feedback and Reviews (Retro #1) - with Erin & JH

In this special edition episode, we're talking about what we think about the podcast so far and where we hope to go. We want your feedback to help us decide what to do...

#9 - Running Amazing Remote UX Research Sessions with Sonya Badigian

Erin and JH talk to Sonya Badigian. As a researcher at a fully-remote company, Sonya is a big fan of remote research. She walks us through how remote research can be a...

#8 - Continuously Delivering and Discovering with James Aylward of Pluralsight

Pluralsight is built on continuous discovery and continuous delivery, which means they are constantly building and shipping code, while constantly digging in to how cu...

#7 - Making User Testing Fast, Fun, and Accessible with Laura Powell

Try to think of each user as a new friend, and you want to learn about them. Don’t get nervous — relax! It’s just nice to create the sense that you’re having a convers...

#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein

Algorithms don’t always handle “edge cases” well, and the people who design them can have too broad a definition of edge case—stillbirths, miscarriages, and other life...

#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly

If there’s anyone who can link stakeholders to the awesome power of user research, it’s Holly Hester-Reilly. Holly is a champion of research that is connected to every...

#4 - Conversational Research with Maggie Crowley of Drift

This week on the pod, Erin and JH talk to Maggie Crowley, Director of Product Management at Drift, about research as a product manager at a rapidly growing startup. Th...