All Episodes
#126 - AI Anxiety: The Dangers (and Opportunities) of AI in Research with Mike Adams of Grain
AI has recently become hugely popular with the likes of ChatGPT becoming a staple in day to day life, and it looks like it is here to stay. Could it replace the job of...
#125 - What is UX Business Coaching? with Sylvana Rochet of Elan Vital Coaching
Sylvana Rochet, Founder and Principal Coach at Elan Vital Coaching, visits the show to discuss what UX business coaching entails and how to maximize your professional ...
#124 - Defining a Research Strategy with Devin Harold of Capital One
A solid UX research strategy serves as the compass that guides research ops and helps ensure repeatable success. But how do you envision, create, and execute a strateg...
#123 - The Power of Atomic Research with Daniel Pidcock of Glean.ly
Maintaining a huge insights repository can be overwhelming. It’s even more difficult to extract the right insights from research findings. Atomic research is an approa...
#122- Exploring UX Research Career Options with Marieke McCloskey of LinkedIn
What are the best UX career options? How do you vet a potential employer to ensure it’s the right fit? Should you join a smaller firm that offers plenty of autonomy an...
#121 - The UX files: Top Moments from YouX 2023
YouX 2023 is a wrap! No big deal, just us and 3500 other UX-obsessed friends. The half-day virtual event featured breakout sessions and presentations conducted by some...
#120- Building a Healthy Research Culture with Mike Oren of Klaviyo
Whether you are a team of one or one hundred, cultivating a healthy research culture starts with strong leadership. Strong leadership encourages UXR teams to promote b...
#119 - It’s Not Research, It’s You! with Holly Hester-Reilly of H2R Product Science
In this episode of Awkward Silences, Erin May and John-Henry Forster are joined by Holly Hester-Reilly, CEO and Founder of H2R Product Science. They delve into how res...
#118- The Product Launch Playbook with Derek Osgood
According to Derek Osgood, it takes a "great product and product marketing collaboration" to get people to adopt products. But with such a small window of opportunity ...
#117 - Understanding Growth Research with Carlos Tellez of Nubank
Erin May, John Henry Forster, and Carlos Tellez, Growth Research Manager at Nubank, get to the bottom of growth research. This episode is focused on two of Erin's favo...
#116 - Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom
UX is exploding! It's tremendously exciting. But much of the technology pushing the state-of-the-art has been around for over a decade. What are the key driving factor...
#115 - Optimizing In-Product Research with Ryan Glasgow of Sprig
In this episode of Awkward Silences, hosts Erin May and John Henry Forster welcome Ryan Glasgow, CEO of Sprig, to discuss the importance of in-product research. They d...
#114 - What Does a UX Research Chief of Staff Do?
The rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leade...
#113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews
Thomas Aquinas once said, “Tacos cannot exist without tide pods”. In this bittersweet edition of Tacos and Tidepods—Erin and JH say their goodbyes to Roberta and refle...
#112 - Finding Your Best Customers with Andrew Michael, CEO at Avrio
Finding your dream customers can be tricky, and knowing which customers aren’t a good fit is important. That’s where customer profiles come in handy. In this episode o...
#111 - The 2022 UX Research Tools Map with Roberta Dombrowski
If you ask Roberta Dombrowski why it's her favorite time of year, she'll probably mention the UX Research Tools Map. Why? Because it’s one of User Interviews’ most pop...
#110 - Experience Design Research in Healthcare with Tiffany Mura and Erica Devine
Healthcare organizations are responding to the UX design boom by focusing on the patient experience. What is driving this shift? Why did it take so long? How does quan...
#109 - The Challenges of Hybrid Work with Eduardo Gomez Ruiz of Miro
As teams look for effective ways to collaborate between in-person and remote work, hybrid meetings are a flexible solution to meet both needs. But how can teams strike...
#108- Perfecting the UX of UX testing with Nicholas Aramouni of Userlytics
The dual nature of research on research is exciting in itself, especially for Senior UX Researcher Nicholas Aramouni. In this episode, things get meta as we address th...
#107 - Making Research Ops Visible with Benson Low of REA Group
Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities ...
#106 - Navigating gender, religion, and politics in UX research – with Zoë Glas
In this episode, we discuss:Diversity, equity, inclusion, and belongingWhy religion is an overlooked topic in UX researchAttitudes and behaviors related to religionTip...
#105 - Tacos and Tide Pods: Big plans, a product relaunch, and healthy organizational tension
Our VP of User Research, Roberta Dombrowski, talks about the fast-paced work behind the scenes of UX research and the excitement when things fall into place. We also e...
#104 - User Research Incentives with Nick Baum of Tremendous
Incentives do more than just attract quality participants to your study. Ultimately, offering great incentives helps you collect great data.But if logistics aren’t you...
#103 - Ethical Design and Respectful UX Research with Kat Zhou of Epidemic Sound
‘Ethical design’ is a term that encompasses a process of designing useful, empowering, and accessible products that do not harm, manipulate, or deceive people. It is, ...
#102 - Tacos and Tide Pods: Authenticity, Exciting Milestones, and LinkedIn
Tacos = the great. Tide Pods = the not-so-great. An honest chat about the (mostly really great) state of User Interviews.Roberta Dombrowski, VP of UX Research at User ...
#101 - Onboarding UX: How to Research and Design a Great First Impression with Pulkit Agrawal of Chameleon
Onboarding is a customer’s first impression of your product. The way you research, design, and implement user onboarding can make or break the overall experience. So h...
#100 - UXR Productivity Hacks with Michele Ronsen of Curiosity Tank
Work smarter, not harder with the right UXR productivity hacks. Michele Ronsen, founder of Curiosity Tank and our first repeat guest, joins us for our landmark 100th e...
#99 - Leading UX Research for Healthcare Apps with Wendy Johansson of MiSalud Health
Healthcare in the U.S. is expensive—and as a result, some communities struggle to afford medical services. This inequity has become increasingly apparent as underserve...