#44 - Being Data-Driven vs. Data-Informed with Hannah Shamji, Consumer Psychologist

There's a lot of data out there. Keeping track of Google Analytics, NPS scores, site metrics, usability test results, industry data, and everything else can be downrig...

#43 - UX Benchmarking: Demonstrate Design ROI with Kate Moran of NN/g

UX benchmarking may seem like a lot of work, but Kate Moran is here to show you how to do it effectively. She's VP of Research & Content at Neilsen Norman Group and le...

#42 - 2 for 1: Combining Customer Research & Sales Demos with Jane Portman of UI Breakfast

Sales demos are a great opportunity to get to know your customers. The person on the other end is interested in your product, looking for a solution to a problem, and ...

#41 - 10x: User Research for Growth with Aazar Shad of Userpilot

We’ve heard from a lot of designers and user researchers on the show, but we’re always looking for fresh perspectives on how research can help your business. So this w...

#40 - Dream Stack: ROI-Driving Research Toolsets with Daniel Loewus-Deitch and Leo Smith

With so many research tools on the market, it can be hard to nail down exactly which ones are right for your team. This week on the pod, Erin and JH chatted with Danie...

#39 - Interviewing Users Every Day for A Year with Jonathan Anderson of Candu

After three failed MVPs, Jonathan Anderson and the team at Candu realized they needed a better strategy for understanding how users interact with their product. So the...

#38 - Accessibility, User Research, and Inclusive Design with Cat Noone, CEO of Stark

This week on the pod, Erin and JH talk to Cat Noone, CEO of Stark, a suite of tools designed to help teams ship accessible work. They chatted about how accessibility i...

#37 - Using Research to Write Next Level Copy with Joel Klettke of Case Study Buddy

This week on Awkward Silences, Erin and JH chatted with Joel Klettke, who has 6+ years of experience writing killer conversion copy for clients like Hubspot, Scott's C...

#36 - User Research as a Growth Engine at Early Stage Startups with Loic Alix-Brown

One of the key tenets of the Lean Startup approach is ensuring you have product-market fit. To find it, you'll need to talk to potential users, and get them to confirm...

#35 - Democratizing Research in Large Enterprise Companies with Luke Fraser of Stepwise Innovation

This week on the pod, Erin and JH chatted with Luke Fraser, Founder & CEO of Stepwise Innovation (formerly Paper Ventures). They work with insurance innovation and pro...

#34 - Self Care As A UX Researcher with Vivianne Castillo

Vivianne Castillo’s career has always been human-centered. She started off as a counselor, helping people navigate through complex issues, but eventually found her way...

#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz

This week on the pod, we chatted with Elyse Bogacz, who has worked on product on Drift, Runkeeper, and now NDVR. She walked us through how she uses session replay tool...

#32 - 7 Reasons Not To Do User Research with Michele Ronsen

Erin and JH chat with Michele Ronsen, founder of Curiosity Tank and General Assembly instructor. Michele talks to a lot of different people about user research, and sh...

#31 - Why No One Listens to Your Research Reports with Caitria O’Neill of Google

If you’ve ever presented research to a crowd of glazed over eyes, or sent around a detailed report only to hear back crickets, this episode is for you. After reading C...

#30 - How 3 Mailchimp Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Nicole Sebree, and Christianne Elliott

There are many ways to become a UX Researcher. To learn more about the winding career paths many researchers take, Erin and JH talked to Jud Vaughan, Khalida Nicole Se...

#29 - Researching Your Own Users with Chad Aldous of Rentable

Researching with your own users means you have to make some special considerations. When was the last time they used your product? Where are they in the funnel? When w...

# 28 - The Three Tiers of Culturalization with Chui Chui Tan of Beyō Global

This is the third episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Chui Chui Tan, author of International User Resea...

# 27 - International Markets and Anthropology with Leia Atkinson of Shopify

This is the second episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Leia Atkinson, Staff Researcher at Shopify. Leia...

# 26 - Cross Cultural Research in Action with Elsa Ho

This is the first episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Elsa Ho, a Senior UX Researcher at Uber who works...

# 25 - Why Participants Participate in User Research with Brittany Rutherford of User Interviews

We’ve talked a lot about how researchers do research, now it’s time to hear from the participants. We invited our Participant Marketing Lead, Brittany Rutherford, and ...

#24 - What's in a Name? Building Custom Research Programs that Stick with Vicki Tollemache

How do you get everyone on board with research? Vicki Tollemache has found that building a branded research practice that's fun, engaging, and impactful is pretty effe...

#23 - How to Interview Customers Continuously with Teresa Torres of Product Talk

Teresa Torres is a master of continuous interviewing. As a product discovery coach and founder of Product Talk, she works with teams of all shapes and sizes to help th...

#22 - Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

Personas are polarizing, some love them, but many love to hate them. This week, Erin and JH talk to Andy Budd, co-founder of Clearleft about why the social mediaverse ...

#21 - Why Surveys [Almost Always] Suck with Erika Hall of Mule Design

Surveys are everywhere. They bombard us at every turn, and most of them aren't even helping teams learn what they need to know. We chatted with Erika Hall, co-founder ...

#20 - Why Being Wrong is Right with Alec Levin of Learners

This week on the pod, we talked to Alec Levin, founder of the The UXR Collective and Learners. He chatted with us about something he thinks UX research needs more of—f...

#19 - What UX Researchers Can Learn From Children with Noam Segal of Wealthfront

This week on the podcast, Erin and JH talk to Noam Segal who recently gave a talk at the UXR Strive conference in Toronto, and after hearing all the buzz we had to cha...

#18 - Juggling Hardware and Software (and Service Design) Research with Susan Rice of Toast

At the end of the day, we’re really just lucky to be in this field. You get to learn all the time every day. And you can’t ever assume you know all the things because ...

#17 - Is It Ok To Recline Your Seat On An Airplane? with Bob Saris of User Interviews

This week, we’re doing something a little bit different. We’re talking to the CTO of User Interviews, Bob Saris, and a bunch of random strangers about one of the bigge...

#16 - How to Facilitate User Research in Any Team with Nicola Rushton

This week on Awkward Silences, we talked to pro UX designer and researcher Nicola Rushton. She's worked with teams large and small to facilitate fantastic research. Sh...

#15 - Starting a ResearchOps Practice with Kate Towsey

This week on Awkward Silences, we talked to Kate Towsey, a ResearchOps thought leader and advisor and founder of the Cha Cha Club—a members' club for ResearchOps profe...